Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our site goldenarcltd.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Golden Arc Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Full name of legal entity: Golden Arc Ltd
Email address: hellogoldenarc@gmail.com

It is important that the data we hold about you is accurate. If your personal information changes, please email us at hellogoldenarc@gmail.com
.

The Data We Collect and How We Process It

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data:

Communication Data

Includes any communication you send to us via website forms, email, or other communication channels.

We process this data for the purposes of responding to enquiries, providing requested information, customer support, record keeping, and for the establishment, pursuance or defence of legal claims.

Our lawful basis for this processing is our legitimate interests, which in this case are to respond to communications sent to us, to keep records and to provide you with the services that you have requested.

Customer Data

Includes data relating to any purchases of goods and/or services such as your name, email address, and contact details.

We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

Our lawful basis for this processing is the performance of a contract between you and us.

User Data

Includes data about how you use our website and any online services.

We process this data to operate our website, ensure relevant content is provided to you, maintain the security of our website, and administer our business.

Our lawful basis for this processing is our legitimate interests.

Technical Data

Includes data such as your IP address, browser type, time zone settings, and information about how you use our website.

This data is collected through analytics systems.

We process this data to analyse website usage, improve our services, and protect our business.

Our lawful basis for this processing is our legitimate interests.

Marketing Data

Includes your preferences in receiving marketing from us and your communication preferences.

We process this data to send you updates, promotional content, and relevant information about our services.

Our lawful basis for this processing is either your consent or our legitimate interests.

You can opt out of receiving marketing communications at any time.

Third-Party Services

We may use third-party services to operate our website and process data.

This includes services such as:

Web3Forms (for contact form submissions)
Analytics providers (e.g. Google Analytics)

These providers may process your data in accordance with their own privacy policies.

Sensitive Data

We do not collect any sensitive personal data such as information relating to health, race, religion, political opinions, or biometric data.

How We Collect Your Personal Data

We collect data about you by:

Direct interactions (for example, when you fill in forms or contact us)
Automated technologies such as cookies and analytics tools
Third parties such as analytics providers and advertising networks
Marketing Communications

We may send you marketing communications if you have opted in or requested information from us.

You can opt out at any time by:

Following the unsubscribe links in our emails
Contacting us at hellogoldenarc@gmail.com

Opting out of marketing communications does not affect service-related communications.

Who We Share Your Data With

We may share your personal data with:

IT and hosting service providers
Analytics providers
Professional advisers (such as lawyers, accountants, or insurers)
Regulatory authorities where required by law
Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation.

Access to your personal data is limited to those who have a legitimate business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

For tax purposes, we may retain basic customer information for up to six years after you stop being a customer.

In some cases, we may anonymise your data for research or statistical purposes.

Cookies

Cookies are small files stored on your device when you visit a website.

We use cookies to:

Improve website functionality
Analyse website usage
Enhance user experience

You can control or disable cookies through your browser settings.

Your Data Protection Rights

Under UK data protection laws, you have rights including:

The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict or object to processing
The right to request transfer of your data

To exercise any of these rights, please contact us at hellogoldenarc@gmail.com
.