Privacy Policy
Last updated: September 2026
Golden Arc Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit goldenarcltd.com, contact us, purchase digital content or use our subscription services.
1. Who We Are
Golden Arc Ltd is the controller responsible for the personal information described in this Privacy Policy.
Company name: Golden Arc Ltd
Company number: 15343976
Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: hellogoldenarc@gmail.com
Website: goldenarcltd.com
For questions about this Privacy Policy or how we use your information, please contact us at:
2. The Personal Information We May Collect
Depending on how you interact with us, we may collect different categories of personal information.
Identity and Contact Information
This may include your name, email address, postal address, telephone number and other contact information that you provide to us.
Communication Information
This includes information contained in emails, contact-form submissions and other communications that you send to us.
Customer and Transaction Information
Where you purchase a publication or subscription, we may process information relating to the purchase, such as the product purchased, subscription type, transaction date, amount paid and order status.
Where payments are handled by an external payment provider, that provider may process your payment-card or banking information directly. We do not need to receive or store your complete payment-card details where they are processed entirely by the payment provider.
Account and Subscription Information
Where account functionality is provided, this may include your username, subscription status, access permissions, purchase history and information needed to administer your access to paid content.
Technical Information
When you use our website, technical information may be generated automatically. This may include your IP address, browser type, device information, operating system, approximate location derived from an IP address, website access times and security or server-log information.
Usage Information
We may collect information about how visitors interact with our website where this is technically necessary or where appropriate analytics technologies have been enabled in accordance with applicable privacy and cookie requirements.
3. Special Category Personal Data
We do not ask you to provide special category personal data through our website.
This includes information concerning matters such as health, racial or ethnic origin, religious beliefs, political opinions, trade-union membership, genetic or biometric information or information concerning a person’s sex life or sexual orientation.
Because our contact form contains a free-text message field, it is possible that someone may voluntarily include sensitive information.
Please do not provide sensitive personal information unless it is genuinely necessary for the purpose of your enquiry.
4. How We Use Your Personal Information
We may use personal information for the following purposes.
Responding to enquiries
We use contact and communication information to respond when you contact us, answer questions and provide requested information.
Our lawful basis will normally be our legitimate interests in communicating with people who contact our business or, where the communication relates to a contract, taking steps at your request before entering into or performing that contract.
Providing publications and subscription services
We process customer, contact, transaction and account information so that we can process orders, provide digital access, administer subscriptions and provide customer support.
Our lawful basis is normally the performance of a contract with you or taking steps at your request before entering into a contract.
Managing payments and transactions
We process relevant transaction information to record payments, administer purchases, manage refunds where applicable and maintain financial records.
Our lawful bases may include performance of our contract with you and compliance with our legal obligations.
Operating and securing our website
We may process technical information to operate the website, prevent misuse, diagnose technical issues, protect our systems and maintain website security.
Our lawful basis is normally our legitimate interest in operating and protecting our website and business.
Improving our services
We may use appropriately collected usage information to understand how our website and services are used and to improve their functionality and content.
Where cookies or similar technologies require consent, we will request consent before using them unless an applicable legal exception applies.
Keeping records
We may keep appropriate records of communications, transactions and customer relationships for accounting, legal, contractual and business-administration purposes.
Our lawful bases may include legal obligations and our legitimate interests.
5. Marketing Communications
We may send you marketing communications where we have an appropriate lawful basis for doing so.
Where consent is required, we will ask for your consent.
You can withdraw consent or opt out of marketing communications at any time by using any unsubscribe facility included in the communication or by contacting:
Opting out of marketing does not prevent us from sending non-marketing communications relating to your purchases, subscriptions, account, security or enquiries.
6. Contact Forms and Web3Forms
Our website uses Web3Forms to help process website contact-form submissions.
When you submit our contact form, the information you enter may be transmitted to and processed through Web3Forms so that your message can be delivered to us.
The information submitted may include your name, email address, message and technical information necessary to process the form and prevent abuse.
Web3Forms operates as an external service provider and may have its own privacy information governing its processing activities.
You should avoid entering unnecessary sensitive or confidential information into the contact form.
7. Other Service Providers
We may use trusted external service providers to help operate our business and website.
These may include website hosting and technical providers, email providers, payment processors, IT and security providers and professional advisers such as accountants, lawyers or insurers.
We only disclose personal information where reasonably necessary for the relevant purpose and subject to applicable data-protection requirements.
We may also disclose information where required by law, regulation, court order or a competent regulatory authority.
8. Social Media and External Links
Our website may contain links to third-party websites and social-media platforms, including platforms such as Facebook, X and Instagram.
If you follow an external link, the third-party website may collect and process information independently of Golden Arc.
We are not responsible for the privacy practices of external websites.
You should review the privacy information provided by the relevant third party.
9. International Transfers
Some organisations that provide technology, communications, hosting or other services may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps required by applicable UK data-protection law to ensure that the information receives an appropriate level of protection.
This may include relying on applicable adequacy regulations or using approved contractual safeguards where required.
You may contact us if you would like further information about the safeguards relevant to a particular transfer.
10. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is restricted to those who reasonably need it for business purposes.
However, no internet-based service or electronic transmission can be guaranteed to be completely secure.
If we become aware of a personal-data breach, we will assess it and take any notification or remedial action required by applicable law.
11. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual and reporting requirements.
The applicable retention period will depend on the type of information and why it is being processed.
For example:
Contact enquiries may be retained for as long as reasonably necessary to deal with the enquiry and any related follow-up.
Customer and subscription information may be retained for the duration of the customer relationship and for a reasonable period afterwards.
Financial and transaction records may be retained for periods required by applicable tax, accounting and company-law requirements.
Security logs and technical information may be retained for shorter periods appropriate to security and operational needs.
Where information is no longer required, we will delete it, securely dispose of it or anonymise it where appropriate.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some technologies are strictly necessary for the website to work, provide security or deliver a service that you request.
Other technologies may be used for purposes such as analytics or improving the website.
Where consent is legally required, non-essential cookies or similar technologies will not be used unless you have been provided with appropriate information and given the required choice or consent.
You can also control cookies through your browser settings.
Disabling certain essential technologies may affect the operation of parts of the website.
13. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, UK data-protection law may give you rights including:
The right of access — to request a copy of personal information we hold about you.
The right to rectification — to ask us to correct inaccurate or incomplete personal information.
The right to erasure — to ask us to delete personal information in certain circumstances.
The right to restrict processing — to ask us to restrict our use of personal information in certain circumstances.
The right to object — to object to certain processing based on legitimate interests and to object to direct marketing.
The right to data portability — in certain circumstances, to receive information you provided to us in a structured, commonly used and machine-readable format or ask us to transmit it to another organisation.
The right to withdraw consent — where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that took place lawfully before the consent was withdrawn.
Not all rights apply in every situation.
To exercise a right, contact:
We may need to verify your identity before responding to a request.
We will not normally charge a fee for exercising your data-protection rights, although the law permits a reasonable fee or refusal in limited circumstances involving manifestly unfounded or excessive requests.
14. Your Right to Object
Where we process your personal information on the basis of our legitimate interests, you may have the right to object to that processing.
You have an absolute right to object to the use of your personal information for direct marketing.
To object, contact:
15. Complaints to the Information Commissioner’s Office
If you have concerns about how we use your personal information, we would appreciate the opportunity to address them first.
Please contact us at:
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information about making a complaint is available from the ICO at ico.org.uk.
16. Children
Our website and services are not specifically directed at children.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can consider the appropriate action.
17. Changes to Your Information
Please tell us if personal information that we hold about you changes or is inaccurate.
You can contact us at:
Keeping information accurate helps us provide our services and comply with our data-protection obligations.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.
The latest version will always be published on this website with the date on which it was last updated.
We recommend reviewing this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, our use of your personal information or your data-protection rights, please contact:
Golden Arc Ltd
61 Bridge Street
Kington
United Kingdom
HR5 3DJ
Email: hellogoldenarc@gmail.com
Company number: 15343976
Golden Arc Ltd
Golden Arc Ltd provides digital subscription publications, research, insights and subscription-based content designed to support informed decisions.
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